DISH Order - starter guide
Table of Contents
In this guide we are going to explain you everything you need to know to start using your DISH Order.
GETTING STARTED WITH DISH ORDER
What is DISH Professional Order?
DISH Professional Order is a commission-free online ordering system designed specifically for restaurants. With over 330,000 restaurants already trusting DISH by METRO, you get a powerful digital partner with extensive food service experience.
Key Benefits at a Glance
- 0% Commission - Only pay monthly fee
- No Hidden Costs - Transparent pricing with no per-order fees
- Complete Independence - Own your customer data and ordering process
- No Technical Skills Required - Easy setup and management for your entire team.
INTEGRATION & SETUP
Website Integration
DISH Professional Order can be integrated into your DISH website or any other website you own. The system works seamlessly across all website platforms without any specific technical requirements.
Setup Process:
1.Setup
- Connect your device via the included USB-C (A) cable to the power outlet and charge the battery. If the charging icon isn't shown, check that the USB interface is properly connected.
- Turn the device on by pressing the power key (B) for a few seconds.
- Please wait until the terminal has started and you can see the home screen. This can take a short moment.
2.Connect to the Wi-Fi
- Tap on settings.
- Tap on WiFi and wait until the list of the available WiFi connections is displayed.
- Choose the WiFi network that you want to connect to.
- Enter the WiFi access code if requested.
-
Tap on the button "connect".
3.Activate your terminal
- Open the DISH Order App in your terminal.
- Follow the instructions within the app to start the onboarding process.
ORDERING EXPERIENCE
Terminal Setup and Access
The DISH Order terminal is your central hub for managing incoming orders and restaurant operations.
Terminal Basics:
- Login/Logout Process - How do I log in and out the order terminal?
- Adding New Devices - How do I add a new device/order terminal?
- Order Processing - How to manage orders via terminal?
Efficiently handle all your online orders through the intuitive management system:
- Order Tracking - Monitor order status from placement to completion
- Customer Communication - Direct contact with customers when needed
- Automated Receipts - Streamlined printing and record-keeping
Detailed Guide: How do I manage my orders?
Direct Orders Through Your Website: Guests place orders directly through a widget integrated into your website. This creates a seamless ordering experience that keeps customers on your branded platform.
Order Processing Workflow: When you receive an order, it will appear on your terminal like this example:
Managing Incoming Orders: You can decide to accept, decline, or delay each order. For detailed instructions: How to manage orders via the terminal?
DASHBOARD & ORDER MANAGEMENT
Comprehensive Dashboard Overview
The DISH Order dashboard provides everything you need to manage your online ordering business efficiently.
Dashboard Features:
- Order Overview - Track all incoming orders in real-time
- Restaurant Information Management - Update location details and legal information
- Performance Analytics - Review sales data and customer insights
- Payment Integration - Manage PayPal and other payment methods
- Learn More: An overview of the dashboard
Order Management
Efficiently handle all your online orders through the intuitive management system:
- Order Tracking - Monitor order status from placement to completion
- Customer Communication - Direct contact with customers when needed
- Automated Receipts - Streamlined printing and record-keeping
Detailed Guide: How do I manage my orders?
DELIVERY & PICKUP CONFIGURATION
Setting Up Delivery Conditions
Configure Delivery Areas:
- Set minimum order amounts for delivery
- Define delivery zones and radius
- Establish delivery fees and time estimates
- Set delivery hours that work for your restaurant
Pickup Options:
- Configure pickup time slots
- Set preparation time estimates
- Enable/disable pickup during specific hours
- Offer pickup discounts to encourage customer collection
Delivery & Pickup Settings Guide: Access your dashboard → Settings → Delivery & Pickup to configure:
- Delivery radius and zones
- Minimum order values
- Delivery fees and time estimates
- Pickup time slots and preparation times
PROMOTING YOUR ONLINE SHOP
Marketing Your DISH Order Store
Restaurant Flyer Creation: Create promotional materials using the DISH restaurant flyer tool available at dish.co. This helps you:
- Generate QR codes linking directly to your ordering page
- Create printable flyers for in-restaurant promotion
- Design social media graphics promoting online ordering
Tutorial for Restaurant Flyer:
- Visit https://www.dish.co/DE/de/restaurant-flyer/
- Enter your restaurant's DISH Order URL
- Select flyer template and customize with your branding colors
- Add your restaurant logo and contact information
- Generate QR code that links directly to your ordering page
- Download high-resolution files for printing or digital use
Social Media Integration: Expand your online presence by adding order buttons to:
- Facebook Business Page - Direct ordering from your social media
- Instagram Business Profile - Visual menu with ordering capability
- Google My Business - Order button in search results and maps
- Website Integration - Multiple touchpoints for customer convenience
STOREFRONT MANAGEMENT
Customer-Facing Storefront
Your DISH Order storefront is what customers see when they visit your ordering page.
Storefront Features:
- Menu Display - Attractive presentation of your food and beverages
- Customization Options - Allow customers to modify orders
- Pricing Display - Clear, transparent pricing
-
Delivery/Pickup Options - Flexible fulfillment choices
Access Guide: How do I access the store front/customer view?
Social Media Integration
Expand your online presence by adding order buttons to:
- Facebook Business Page - Direct ordering from your social media
- Instagram Business Profile - Visual menu with ordering capability
- Google My Business - Order button in search results and maps
- Website Integration - Multiple touchpoints for customer convenience
EQUIPMENT REQUIREMENTS
Minimal Hardware Needs
DISH Order requires minimal equipment investment:
- Receipt Printer - For order tickets and customer receipts (available from DISH)
- Internet Connection - Standard broadband for real-time order processing
- Computer/Tablet - For dashboard access and terminal management
- Hardware Support
- DISH-Provided Equipment - Professional-grade printers and terminals
- Technical Support - Installation and setup assistance included
- Maintenance - Ongoing support for all DISH-provided hardware
PLATFORM FLEXIBILITY
Integration with Other Services
DISH Order doesn't replace your existing solutions – it enhances them:
- Multi-Platform Integration - Use alongside other food ordering services
- Website Flexibility - Works with any website platform
- Order Button Integration - Add order buttons to Facebook, Instagram, Google listings
- Complementary Service - Adds another revenue stream to your business
- Seamless Website Integration
- Universal Compatibility - Works with all website builders and platforms
- Widget Integration - Simple embedding process
- Branded Experience - Maintains your restaurant's look and feel
- Multiple Integration Points - Order buttons, menu widgets, full ordering pages