Screen Service - Starter Guide
Table of Contents
Introduction
Welcome to the App Handbook for the DISH POS System, your guide for the essential to manage your daily operations smoothly and efficiently.
In this Handbook you will learn how to support your front of house staff, managers, and new team in getting the most out of the DISH POS service. Whether you are processing orders, managing the tables, processing the payments, or even generating the report, this guide will walk you through every key function and will take you to specified articles in our knowledge base for your questions.
With DISH POS, you will have a reliable, modern, and intuitive system that is tailored for your business. The features covered in this handbook are focused on making sure your service runs efficiently, your staff feel comfortable with the tools, and your guests joyful of the seamless dining or shopping experience.
Key Take aways from this starter guide
- Create, manage, and reopen orders quickly
- Operate table layouts and seating efficiently
- Handle payments, refunds, and digital receipts
- Adjust device settings and troubleshoot basic issues
- Use essential features like shift closing, printing reports, and customer receipts
Whether you are just getting to know your POS system or need a quick refresher, this handbook is here to help you work efficiently and deliver a great service- every shift.
Let's get started!
Getting started
In this section you will learn how to log in, connect to your system and find your way around the POS interface so you can start working efficiently and confidently.
Before diving into order taking or the management of tables, it is important that you are familiarized with the basics of the system.
To log in, open the DISH POS app and enter your assigned credentials. Make sure your internet connection is active.
The mobile app features four key areas: Order Entry, Table View, Payment, and Settings. Use the bottom navigation bar to switch views. Each function is designed to be intuitive, so your team can work efficiently with minimal training.
Table Management
Proper table management will keep your service organized and flowing smoothly, especially during busy hours. In this section, you will learn how to open, split, move, and manage tables using the DISH POS system. These tools help your staff stay coordinated, reduce wait times, and ensure guests have a seamless dining experience from start to finish.
This core for restaurants or cafés:
An open table allows adding, editing, and splitting orders. It also gives access to notes, discounts, and seating time tracking. You can view which staff opened the table and current progress.
Facilities, on this page you will fin the areas and tables for your Business. When you click on the name of the business you will see them appear.
Within the app there are features which are available when you press a button down for a longer time (the so-called long press).
If you are not using a table map, you will get the block view by default.
How to split and move a table on the New POS App.. Step-by-step instructions. Open the table you want to move, press Split/move , a new screen will appear.
In the table map, DISH POS works with a color indicator, whose times you set in the back office.
How you can work with table maps in the front office. Creating tables to be added to the table map needs to be done in the back-office and is explained in this article.
How to close Shifts directly from your device.
Initiating Orders
Reopening an order allows staff to make changes after the initial entry—ideal for editing mistakes, adding missed items, or adjusting payment methods.
Facilities represent different areas or setups within your business.
While taking an order, tap on a product category (e.g., Drinks, Starters) and then select the specific item. You can modify it (e.g., size, extra toppings) before confirming.
Fixed-price menus (e.g., lunch specials) bundle items for a set price. From the product list, go to the menu section and select the fixed-price option. The system will guide you to choose one item per course.
Flexible payments allow customers to pay in multiple ways or at different times. After the order is entered, go to the payment screen and select “Split Payment.”
Payment Handling
Handling payment smoothly is a crucial part of giving the costumer a great experience. This section covers all essential functions for processing transactions like taking payments, adding tips, printing receipts and handling refunds.
This part in critical for front office and cash register operations:
Record cash payments and edit the amount and reason.
When processing payments, tap “Add Tip” before finalizing. You can enter a fixed amount or percentage. Tips are tracked per employee and included in the shift report.
Tap “QR Payment” on the payment screen. A code will be generated that the customer scans with their banking or wallet app. Once payment is completed, the POS will show confirmation.
At checkout, you choose a payment method the guest will use to checkout.
Additional Resources
For a more comprehensive guide, here you can visit our knowledge base made for you: DISH.co
Need help? Contact our support team via the Help Center on your dashboard.
Feel free download the PDF Version of the Screen Service Starter Guide!