Introduction  

When first starting with DISH POS, there is a lot of new information to retain and process. But accessing the Back office is a step you will encounter in many of our tutorials. Luckily, it is a simple step that will take you only a few seconds. 

What is the BackOffice? 

The DISH POS Back office is the web-based management system that supports the DISH POS. This is your digital command center, easy to use, where you can manage all the essential functions of your DISH POS, everything from menus to staff and inventory. 

Benefits of the DISH POS Back Office 

• Remote access: Manage your POS settings from anywhere.  
• Full control: Customize products, payments, and configurations.  
• Real time updates: View live data from your POS terminals. 
• Smart insights: Access analytics to make informed business decisions. 

Logging into the Back Office 

1. Access the website according to your country  
2. Put your credential, as in your e-mail address and password 
3. Click on Log in  
4. That is, it, now you are in your back Office  

If you need further help to access the Backoffice you can use the following article from our Knowledge base made for you : How to access the Backoffice? 

Getting to Know Your Back Office 

The Backoffice is the control center of your Dish POS system. From here you can set up your products, staff, payment methods, and much more. In this section of the handbook, you will learn how to navigate the main functions and make the most out of your configuration options.

In the following article you can catch an overview of the POS Backoffice: Overview of the dashboard on the Backoffice 

Dashboard 

• See a quick overview of sales, orders and performance 
• Real time updates from all the connected POS terminals  
• Helpful shortcuts to key actions, for example, editing menus or viewing reports. 

Products  

• Here you can customize your products. Organizing your items and adding their price, description and photos.  
• Setting categories  
• Adding modifiers  
• Assigning VAT rates and allergen information. 

Finance  

• You can view sales reports by day, employee, or product.  
• Analytics of paying methods 
• Reports for accounting  
• Analytics of revenue and best sealing items 

General 

• Construct the foundation and Customization of your POS system. 

Payment 

• Control how you get paid. 

Self-Service 

• This is for businesses using kiosk or QR ordering. 

Article and Menu Management 

In “Articles” you can create products, which will then be available to add to the menu(s). A product must relate to a product group. The video about Product groups explains how to create these

• Managing and adding products

Product groups define the default settings of a product within the DISH POS system. When you create a product and link it to that product group, these default settings are automatically adopted.

• How do I add a new product group?

An option menu can be linked to a product where one could or must make a choice.

• How to add a menu with multiple options?

Using Menus you can add newly created products or fixed-price menus to the menu. The menu overview consists of 3 columns, Menus, Selected menu, and Products.

• How do I manage and arrange menus (incl. sub-menus)?

User Management 

In this tutorial you will find users as well as add them and manage them form the Back Office.

• How can I add and Manage users? 

System configuration  

Go to your account settings in the top right corner to update your password at any time. 

• How do I change my password? 

Navigate to the Products section to create or edit items. Here you can add names, prices, photos, VAT, and allergen details. 

• How do I manage and add products? 

After creating a product, assign it to a menu group or sub-menu so it appears on the POS. This helps staff locate items quickly during busy hours. 

• How do I add a product and assign it to a menu? 

In Products > Menus, drag and drop categories or sub-menus to organize them by course or priority. This structure is reflected directly on the POS screen. 

• How do I manage and arrange menus (incl. Sud. Menus)? 

To complete transactions on the terminal when processing payments. 

• How do I cash out a table?  

Use the article to learn how to create staff profiles and assign roles. 

• How do I add and manage users? 

Daily Closure

By selecting a specific day you can view the turnover of one or more employees or turnover of the entire day.

• Retrieving shift reports

Via Shifts report it is possible to export reports about a time period.

• How do I export a shift report?

The 'Z report' is a classic cash register report that provides a complete overview of the various services that were provided, started and ended on a day. The Z-Report covers one working day (unless configured otherwise) of 06:00 to 05:59.

• Updated Z-report DISH POS

Have an overview on how the DATEV interface works along with fiskaltrust and the DISH POS.

• Additional information: DATEV interface - Only for Germany 🇩🇪

Applying Back Office Changes to the Dish POS Screen

As a rule of thumb, everything you adjust in the Backoffice, that affects the content on your POS app, needs to be transmitted through the general settings (in the Backoffice).

• How do I send changes from the Backoffice to my POS?

Additional Resources 

For a more comprehensive guide, here you can visit our knowledge base made for you: DISH.co  

Need help? Contact our support team via the Help Center on your dashboard. 

 Feel free to download the pdf version of the Dish POS Back Office!