How to Update the Firmware on Your DISH Pay Now Device
Learn how to easily update the firmware on your DISH Pay Now (DPN) device and ensure optimal performance for your viewing experience.
Table of Contents
Keeping your DISH Pay Now device up to date ensures optimal performance, security, and access to the latest features. This guide explains how firmware updates work and how to install them safely.
1. When Are Firmware Updates Available?
Firmware updates are released periodically. You will either:
- See a "System update available" message on your screen, or
- Notice the device updating automatically while in sleep mode
Updates are typically small and only take around 10 minutes to complete.
2. Requirements Before Updating
Before starting the update, ensure the following:
| Requirement | Why It’s Important |
|---|---|
| Battery charge > 35% | Prevents interruption if power is lost |
| Stable internet connection | Required to download the update |
3. How to Check Your Current Firmware Version
To verify your current firmware version:
- Open the Settings app
- Tap About phone
- Check the Build number
This will help you confirm if your device is due for an update or already running the latest version.
4. Update Options
Option A: Automatic (Mandatory) Update
The update will download and install automatically while the device is in sleep mode
No action is required
After installation, the device will reboot and remain logged in
Option B: Manual Update
If prompted with a system message:
- Tap “Restart now” (This begins the installation process immediately)
- Wait ~10 minutes for the update to complete
Once the device restarts, verify the new firmware version via Settings > About phone
5. What to Expect During the Update
| Stage | Status |
|---|---|
| Download | May happen in the background |
| Installation | Takes around 10 minutes |
| Downtime | Minimal – device stays logged in |
| Confirmation | New build number will appear in device settings |
6. Troubleshooting
If the update doesn’t complete:
- Restart the device and retry
- Wait for the update prompt again and proceed with the manual option
- Ensure Wi-Fi and battery requirements are met
There is no risk of losing data during a failed update.
7. Verifying the Update Was Successful
- Open Settings
- Tap About phone
- Confirm that the Build number reflects the latest firmware version (e.g.,
EU001_V01_2025XXXX)
8. FAQs
Can I postpone the update?
Yes, but we recommend updating as soon as possible to avoid repeated prompts or unexpected restarts.
Will my settings or data be lost?
No. The update only affects the firmware layer. Your data and configuration remain intact.
What if my device doesn’t show the update message?
It may update automatically in sleep mode, or the rollout may still be in progress. You can check the current version via Settings.
9. Need Help?
If you run into issues or the update fails repeatedly:
- Restart the device and reconnect to Wi-Fi
- Ensure battery level is above 35%
Contact our Support Team for further assistance
🔄 Updating for Future Releases
When new firmware versions are released, this article will be updated with:
- The new firmware version number
- The release date
- Any specific feature changes or improvements
Bookmark this page for the latest instructions on keeping your DISH Pay Now device up to date.