DISH POS Lite (DPL) - FAQs

DISH POS Lite (DPL) is a simplified POS system designed for small businesses.

It is intentionally limited to the core POS functions, so it is easy to set up and works for daily use without any configuration.

DISH POS Lite consists of the following components:

• POS touchscreen with built-in printer – for taking orders and printing receipts
• Miniserver with antenna – creates the system’s own network (see What is the miniserver?)
• Payment device – for card payments
• Cash drawer
• TSE stick – records all transactions as required by German law
• Backoffice – browser-based, for managing your products

The miniserver is the centre of DISH POS Lite. It:

• Is connected to your internet router with a LAN cable
• Creates the system’s own Wi-Fi network (SSID: Eijsink-H0085xxx)
• Connects the POS screen and payment device to each other and to the internet

• Within a maximum of 5 metres of the POS screen, in the same area
• Close enough to your router to connect it with a LAN cable
• Somewhere it can stay powered on at all times, with the antenna attached

DISH POS Lite:

• Uses its own Wi-Fi network via the miniserver (SSID: Eijsink-H0085xxx) to connect the POS screen and payment device
• Does not support external hardware (e.g. additional printers or PIN terminals)
• Offers only the core POS functions

This keeps the setup stable and simple.

No. DISH POS Lite does not support external hardware such as additional printers or PIN terminals.

Enter your personal login code on the POS screen.

1. Open your browser
2. Go to germany.myplace.dish.co
3. Log in with your email address and password

Yes. The Backoffice is browser-based, so you can open it at any time from any device with an internet connection.

Check the following:

• Your login code is correct
• The POS screen and payment device are connected to the miniserver Wi-Fi (SSID: Eijsink-H0085xxx)
• The miniserver is powered on and the antenna is attached

If it still doesn’t work, restart the POS screen.

1. Open the Backoffice (how to log in)
2. Go to Products
3. Make your changes and click Save

Changes are usually visible on the POS within a few seconds.

If they don’t appear (the system is not syncing):

1. Refresh or restart the POS screen
2. Check that the miniserver is connected to the internet (LAN cable to the router)
3. Restart the system in the correct order

Always restart the devices in this order:

1. Restart the miniserver
2. Wait 2 minutes until it is fully started
3. Restart the POS screen (and the payment device, if it is affected)

The POS screen or payment device cannot reach the miniserver, or the miniserver has lost its internet connection.

Common causes:

• The device is connected to the wrong Wi-Fi network instead of Eijsink-H0085xxx
• The miniserver Wi-Fi is unstable, e.g. because the POS screen is too far away
• The LAN cable between the miniserver and router is unplugged
• The router was restarted or replaced

What to do:

1. Go through the Quick checklist for connection issues
2. Restart the system in the correct order

DISH POS Lite is preconfigured to work with its own network. The POS screen and payment device must always be connected to the miniserver Wi-Fi (Eijsink-H0085xxx), not to your own Wi-Fi.

After a network change:

1. Make sure the miniserver is connected to the (new) router with the LAN cable
2. Check that the POS screen and payment device are on the miniserver Wi-Fi
3. Restart all devices in the correct order

If the issue continues, contact support.

Check the following:

• The payment device is powered on
• The POS screen and payment device are connected to the miniserver Wi-Fi (SSID: Eijsink-H0085xxx)

Then restart the POS screen. If the issue persists, contact support.

Payment options only appear once the order is complete. Make sure all items have been added correctly and the order is finished. If the option still doesn’t appear, restart the POS screen.

This is part of the normal payment process. The customer must enter their PIN to complete the transaction.

Check that the power cable is connected, then press and hold the power button.

If the POS still doesn’t start, contact support.

Check the following:

• The paper roll is inserted correctly
• The printer cover is closed

Then restart the POS screen – the built-in printer reconnects automatically after a restart. If it still doesn’t print, restart the POS once more and check the paper roll again.

The cash drawer only opens once the transaction is completed. If it still doesn’t open, restart the POS screen.

Yes. It complies with:

• KassenSichV
• DSFinV-K

The TSE (Technische Sicherheitseinrichtung / technical security device) ensures that all transactions are securely recorded and legally compliant.

Contact support immediately by email at support-deu@dish.co. Do not remove or replace the TSE stick yourself.

Contact support if:

• A technical issue persists after the Quick checklist for connection issues and a restart
• The system does not start
• An update failed
• There is a TSE issue (contact us immediately)

Email: support-deu@dish.co

Phone support is reserved for urgent technical issues.