About DISH POS Lite

What is DISH POS Lite?

DISH POS Lite (DPL) is a simplified POS system designed for small businesses.

It includes:

• POS touchscreen
• Built-in printer
• Backoffice (browser-based)
• Integrated network (miniserver + Wi-Fi)

DISH POS Lite is intentionally limited to ensure easy setup and daily use without configuration.

What is the difference between DISH POS Lite and DISH POS?

DISH POS Lite:

• The miniserver is connected by a LAN cable to the internet
• Uses its own Wi-Fi connection via the miniserver (SSID: Eijsink-H0085xxx) to connect the POS screen and the payment device.
• Does not support external hardware (e.g. additional printers or PIN terminals)
• Offers only core POS functionalities

This ensures a stable and simple setup.

Login & Access

How do I log in to the POS?

Enter your personal login code on the POS screen.

How do I access the Backoffice?

1. Open your browser
2. Go to: germany.myplace.dish.co
3. Log in with your email and password

Network & Connection

Why can’t I log in?

Check the following:

• Login code is correct
• Check if the POS screen and payment device are directly connected to the miniserver wifi (SSID: Eijsink-H0085xxx)
• Miniserver is powered on
• Check if you have an antenna on the miniserver

If needed, restart the POS screen. 

Why do I see a “network error”?

This usually means the POS is not connected.

Check:

• Miniserver is running
• Wi-Fi of the miniserver connection is stable (SSID: Eijsink-H0085xxx)
• Miniserver is connected by LAN cable to the internet
• Router is working
• Check if the POS screen and payment device are directly connected to the miniserver's Wi-Fi (SSID: Eijsink-H0085xxx)

Restart the miniserver, and wait for 2 minutes before restarting the POS screen.

Why is my POS offline or disconnecting?

Possible reasons:

• Unstable Wi-Fi of the miniserver (SSID: Eijsink-H0085xxx)
• Router restart or change

Restart all devices after any network change.

Why did the POS stop working after changing Wi-Fi?

DISH POS Lite is preconfigured to a specific network.

After changes:

• Restart all devices
• Ensure the correct network is active

If the issue continues, contact support.

Payments

Why is the payment terminal not working?

1. Check if the device is powered on
2. Ensure the POS is connected to Wi-Fi
3. Restart the POS

If the issue persists, contact support.

Why don’t I see a payment option?

Make sure:

• The order is completed
• All items are added correctly

Why is a PIN or security code required?

This is part of the normal payment process.

The customer must enter their PIN to complete the transaction.

Printing & Cash Drawer

Why are receipts not printing?

Check:

• Paper is inserted correctly
• Printer cover is closed

Restart the POS if needed.

Why is the printer not working after a restart?

The printer reconnects automatically.

Restart the POS again and check the paper roll.

Why doesn’t the cash drawer open?

Make sure:

• The transaction is completed

If needed, restart the POS.

System & Hardware

What is the miniserver?

The miniserver:

• Creates the internal network
• Connects all system components
• Must always stay powered on

Can I connect additional devices?

No. DISH POS Lite does not support external hardware.

Can I access the system remotely?

Yes.
You can access the Backoffice via browser at any time.

Fiscal & Legal (Germany)

Is DISH POS Lite compliant with German law?

Yes. It complies with:

• KassenSichV
• DSFinV-K

What is the TSE?

The TSE ensures that all transactions are securely recorded and legally compliant.

Can I remove the TSE stick?

No. The TSE stick must never be removed.

Removing it can:

• Violate legal requirements
• Cause system issues

What should I do if there is a TSE issue?

Contact support immediately.

Products & Backoffice

How do I edit products?

1. Open Backoffice
2. Go to “Products”
3. Edit and save

When do changes appear on the POS?

Changes are usually visible within seconds.

If not:

• Refresh or restart the POS

Troubleshooting

POS not starting?

• Check power connection
• Press and hold the power button

System not syncing?

• Check internet connection
• Restart miniserver and POS

Support

When should I contact support?

Contact support only for:

• Technical issues
• System not starting
• Failed updates

How can I contact support?

Email: support-deu@dish.co

Phone support is reserved for urgent technical issues.