This guide helps resolve cases related to the cashdrawer hardware issues.

🔒 Symptom: Cash Drawer Does Not Open

✅ Step 1: Check the RJ-11 Cable

Ensure the RJ-11 cable is firmly connected between:

 

The ticket printer (Drawer Kick / DK port)

The cash drawer

Gently unplug and reconnect both ends to confirm a secure connection

Inspect the cable for damage
→ Replace it if frayed, bent, or not clicking into place

⚠️ The cash drawer must be connected to the printer, not directly to the POS terminal.